General

What is OurWhisky?

OurWhisky is a modern whisky subscription club where everyone is welcome. Forget stuffy, exclusive societies and members guilds, we’re the inclusive whisky club – for everyone  from beginners to enthusiasts. Every month our subscribers receive TWO 50ml premium whisky samples direct to their door, with a live-streamed, interactive tasting hosted by the whisky makers themselves.

What kind of whiskies can I expect?

Each month you’ll be sent two premium whiskies from distillers and blenders all over the world, from Scotland, Ireland and the US to Australia, New Zealand, Mexico, Japan and beyond. Expect to be taken on a global adventure exploring the wonderful world of whisky one drop at a time.

I’m a beginner, can I still join?

Absolutely! OurWhisky is an inclusive space for anyone interested in exploring whisky, whether for the first time or not. You won’t find any unexplained jargon here – everything from production processes to tasting technique is broken down in simple terms. We even have a ‘whisky basics’ section on our website to help you kickstart your journey.

What’s inside the box?

Each monthly drop includes two 50ml whiskies (that’s a double measure) plus a collectible tasting notes card. Each card features a QR code that when scanned with a smartphone, reveals further information about the whisky, its distillery, its makers, flavours and how to drink it. Plus you’ll be given a link to a live-streamed, interactive tasting hosted by the whisky makers themselves.

How much does an OurWhisky subscription cost?

Subscriptions start at just £14 per month for an annual subscription (that’s one month free!). You can also sign up for a rolling monthly subscription for just £14.95 per month.

How does the subscription work?

When you sign up for a subscription you will continue to be sent delicious whisky on a monthly basis until you cancel. If you purchase a pre-paid 12-month subscription, this will be automatically renewed at the end of the term unless you opt out of the plan.

Can I sign up for just one box?

Of course! Just remember to cancel your subscription before the next month’s deadline.

What else is included?

All OurWhisky members get exclusive discounts for OurWhisky’s annual series of immersive tastings and events, as well as money off tours and experiences with our whisky partners. You’ll also receive our exclusive newsletter containing whisky tips, advice and features plus access to OurWhisky’s Facebook group where you can connect with other whisky lovers around the UK.

What is OurWhisky doing for the planet?

We’ve worked hard to ensure all our boxes and bottles are sustainably sourced and either recyclable or biodegradable, and we encourage all whisky producers to ship their products to us in bulk to cut down on waste. We’re passionate about caring for the planet so only work with partners who share the same vision. We also believe in social responsibility and equity for all, so donate a percentage of profits to The OurWhisky Foundation, a non-profit organisation established to support, recognise and empower women working in the global whisky industry.

Gifting

How does gifting work?

Congratulations on being a thoughtful gift-giver! Simply purchase your desired subscription length and we’ll send you an email with all the details your recipient needs to redeem their gift.

Gift subscriptions cannot be cancelled once the recipient has redeemed their gift code. Gift subscriptions do not automatically renew, instead they will expire after the last box in the subscription has been shipped.

How do I redeem a gift?

You will receive an e-mail with a link to the subscription and a voucher code to use at checkout

Account

How do I log into my OurWhisky account?

Head to ourwhisky.com/account/login and enter your details.

How do I change my billing/delivery address?

You can do this by logging into your account. Please note address changes must be made by the shipping date of the prior month in order to take effect for the next month’s shipment (i.e. to change the shipping address for your May delivery, you’ll need to update your address by 20th April).

How does billing work?

Once you sign up for a subscription payment will be taken automatically. You’ll then be subsequently billed on or around the 1st of the month.

Is delivery included?

Delivery within the UK is included in the price of all subscriptions. There are no hidden fees either, so the plan you sign up for is what you pay.

How do I use a voucher code?

If you’re lucky enough to have a voucher code, please enter this at checkout.

Can I temporarily pause my subscription?

Are you going away or just need a break? No problem. If you would like to pause your subscription you can do so via My Account. Just make sure you hit pause before billing for the next month, otherwise you’ll still be charged. When you’re ready to come back, we’ll be here to welcome you. Simply log back into your account and click ‘resume my subscription’. Please note that pre-paid subscriptions, including gifts, cannot be paused once in progress.

How do I cancel my subscription?

We’d hate to see you leave, so please let us know if there’s anything we can do to make your OurWhisky experience more enjoyable. If you would still like to cancel, send us an email to info@ourwhisky.com

Delivery

When will I receive my first box?

We ship all our boxes around the 20th of the month. Please allow 3-5 working days for your whiskies to reach you.

Where do you ship?

We are currently only able to ship orders within the UK.

My box hasn’t arrived yet, what do I do?

We ship all our boxes around the 20th of the month. If your box still hasn’t arrived within 3-5 days, please contact us at info@ourwhisky.com.

Product

What shall I do about a missing/damaged box?

If your box still hasn’t arrived by the 26th of the month, or the contents have arrived damaged, please contact us at info@ourwhisky.com.

Are the boxes sustainable?

We’ve taken care to source all our packaging from sustainable sources. All cardboard and labels are recyclable and biodegradable, while our glass bottles and aluminium caps are also easily recyclable.

What should I do with the empty bottles?

Before putting them out in the recycling, why not reuse your bottles as a hipflask, refill with a cocktail or gift a whisky sample to a friend?